1. Introduction

Getflowetic ("Company," "we," "us," or "our") operates the website located at getflowetic.com and the web application at app.getflowetic.com (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. If you do not agree with its terms, please discontinue use of the Service.

This policy applies to all users of Getflowetic, including agency operators who create client portals and their end clients who access those portals.

2. Information We Collect

2.1 Information You Provide Directly

Name and email address (account registration)
Payment information — processed and stored securely by Stripe; we do not store full card numbers
API keys for third-party platforms (Vapi, Retell, Make, n8n) — stored encrypted and used solely to connect your account
Business name, logo, and branding assets you upload for white-label portals
Communications you send to us at hello@getflowetic.com

2.2 Information Collected Automatically

IP address, browser type, operating system, and device identifiers
Pages visited, time spent on pages, and referring URLs
Usage data including portal creation events, workflow execution counts, and feature interactions
Session cookies and authentication tokens

2.3 Information from Third-Party Platforms

When you connect a third-party platform (Vapi, Retell, Make, or n8n) using your API key, Getflowetic retrieves metadata about your agents and workflows — such as names, execution counts, and performance statistics — solely to display that data in your client portals. We do not access, store, or process the underlying content of your automations beyond what is necessary to render dashboard views.

3. How We Use Your Information

We use the information we collect for the following purposes:

To create and manage your Getflowetic account
To provision, operate, and maintain white-label client portals
To process subscription payments and platform fee transactions through Stripe
To communicate with you about your account, billing, and Service updates
To provide customer support
To detect, prevent, and address security incidents and fraud
To analyze aggregate usage patterns and improve the Service
To comply with applicable legal obligations

We do not sell your personal information to third parties. We do not use your data for cross-context behavioral advertising.

4. How We Share Your Information

We share your information only in the following circumstances:

4.1 Service Providers

We share data with trusted third-party vendors who help us operate the Service. These vendors are contractually bound to use your data only as directed and may not use it for their own purposes. Current service providers include:

Stripe — payment processing and subscription management
Supabase — database hosting and authentication
Vercel — application hosting and content delivery

4.2 Third-Party Platforms You Connect

When you connect Vapi, Retell, Make, or n8n, your API key is transmitted to those platforms to retrieve your agent data. Your use of those platforms is governed by their respective privacy policies and terms of service.

4.3 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our Service. The types of cookies we use include:

Essential cookies — required for authentication and core Service functionality
Functional cookies — remember your preferences and session state
Analytics cookies — help us understand how the Service is used in aggregate

You may disable cookies through your browser settings, though doing so may affect your ability to use certain features of the Service.

6. Data Retention

We retain your personal information for as long as your account is active or as necessary to provide the Service. Upon account deletion, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal, tax, or fraud prevention purposes. Billing records may be retained for up to 7 years as required by applicable law.

7. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest for sensitive fields (including API keys), and access controls limiting who on our team can access user data. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

If you discover a security vulnerability, please report it to hello@getflowetic.com.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to Access — request a copy of the personal data we hold about you
Right to Correction — request correction of inaccurate personal data
Right to Deletion — request deletion of your personal data
Right to Portability — request your data in a machine-readable format
Right to Object — object to processing of your data for certain purposes
Right to Non-Retaliation — exercise your rights without penalty or degraded service

California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA). We do not sell or share personal information as defined under the CCPA.

To exercise any of these rights, contact us at hello@getflowetic.com. We will respond within 45 days. You will not be required to create an account to submit a request.

9. Children's Privacy

The Service is intended for business use only and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at hello@getflowetic.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page and notify active users via email if the changes are material. Your continued use of the Service after the effective date of any update constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Getflowetic
Email: hello@getflowetic.com